terms and conditions

TERMS & CONDITIONS

Thank you for choosing to book with Compass Christian Centre and we look forward to welcoming you. By making this booking you are entering an agreement with us. Please read our terms and conditions of booking below.

Risk & Responsibility

Your stay at Compass may include one or more adventurous activities. The Centre and its staff accept its responsibility to make its programmes as safe as is reasonably practicable. We have a comprehensive set of safety rules and adherence to these is monitored by both management and Technical Advisors. However, some adventurous activities are inherently hazardous or can be affected by weather, and cannot therefore be completely risk free. Accidents can happen without any contributory negligence from the Centre or its staff. Moreover, the environment at the Centre is such that we cannot ‘fence off’ all hazardous areas, therefore guests must help our staff to look after their safety by listening carefully to instructions, by doing what they are asked to do and by not being reckless by trying to do more than they have been briefed to do. The Centre can accept no responsibility for loss or damage to personal property or for personal injury not arising as a result of its own act or default.

I understand and accept the above statements and agree that as group leader I am responsible for the behaviour and safety of my group when not under the supervision of Compass Christian Centre staff. I will advise the Centre of any relevant medical conditions which might affect the safety of an individual or group.

Payment Policy

Confirmation of your booking is on receipt of a signed booking form and £100.00 booking fee. We recommend that six months prior to arrival you collect a deposit payment per person to confirm expected numbers.  Eight weeks prior to arrival please return: group information and fire register Two weeks prior to arrival your final balance is due. If you wish to add extra group members/leaders to your booking after you have confirmed your final numbers, you must contact us to check this can be done and confirm in writing (email is sufficient). Any adjustment to your final invoice will be made at the time of your visit. Your prompt payment of our invoices assists greatly in the smooth operation of the Centre. However, in the event that the full balance is not paid by the end of your visit, Compass Christian Centre reserves the right to charge a late payment fee. Fees for your package include accommodation, meals, instruction, and equipment. Ski hire and ski passes are not included.

For schools a minimum of two free teacher spaces are allocated for a group of up to twenty pupils.  Thereafter one free teacher place is allocated per ten paid pupil places.  If you wish to bring additional staff to meet particular requirements within your group eg physical disability or behavioural issues, we can offer additional free places for staff.  Please contact the Centre to agree these before invoicing.

Group Cancellation Policy

In the event of cancellation for whatever reason, the booking fee already paid is non-refundable.  Where cancellation occurs within two weeks of your arrival, you are liable for full payment.

Individual Cancellation Policy

If any guest drops out less than two weeks before arrival, the full balance of the payment is due. Cancellations must be made in writing by letter or email; we will continue to hold your reservation until this written cancellation is received. Please note that if we have not contacted you within seven days, you should contact the Centre to ensure your cancellation has been received.

Non-availability of Accommodation

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would however attempt to offer you alternative accommodation or dates. If this was not possible, or unacceptable to you, then we would refund all monies paid by you to us for the booking. Our liability would not extend beyond this refund.

Alcohol & Smoking

Our centre operates a no smoking and no alcohol policy within all buildings and grounds. There is a designated smoking area.

Accommodation/Arrival

Accommodation will be allocated based on your groups’ needs and the needs of any other guests. We will agree your arrival and departure times during the booking process and may not be able to accommodate you if you arrive earlier than the agreed time.

Programme changes

We reserve the right to alter (in consultation with leaders) your activity program without prior notice if the weather conditions or other circumstances deem it appropriate. Our aim is always to provide you with an exciting, safe and enjoyable activity programme.

Damages and Breakages

Please respect the property of Compass Christian Centre. You are responsible and liable for any breakages or damage, including graffiti, which you cause to the accommodation or its contents. Please report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant; we may also make an additional charge of £50 if you did not report the damage.

Electric Cars

If you require to charge your electric car this will incur an additional cost of £30 per charge.

Photography & Video

Photographs and videos of guests taken during your visit may be used in future publicity, including our website or promotional advertising. Individuals will not be identified. There may be circumstances where some individuals cannot appear within these materials, so please make the Centre aware if this is the case.

Insurance

Compass Christian Centre is covered by public liability insurance. We recommend that guests consider taking out appropriate insurance to safeguard against risks such as theft, accident or the cost of cancelling a booking.

Privacy Policy

Any data collected during the course of this booking will be stored on our computer(s). With your permission we may from time to time contact you about promotions and offers. We will not share your details with any third party. In line with legislation, no credit card details are retained.

Complaints

In the unlikely event that you have a complaint about any part of your booking, please inform the Centre Manager (or a senior member of staff) as soon as possible, so we can take steps to rectify the problem.